Based on the overwhelming response to my foray into more cerebral blogging...
Category None
I'll stick to some easier-to-digest technical and business topics for a while
I'll start with the status of my pre-Lotusphere posting on support options for the SNAPPS Quickr Templates, since I've received several emails on the topic (Subject: "When! When, when!"). In the coming week there will be several changes to the website. For starters, we're adding a group blog and documentation wiki. The blog will let us communicate updates and new features in a more streamlined fashion - so when you see it there, just grab the feed. We'll also be starting to feature some success stories both from IBMers and customers using the templates in their organization. The wiki will be a consolidation of release notes, technical tips, source code instructions, and whatever else we feel merits documentation.
Next we'll be bringing our support options online - incident-based support for the free versions, and an entirely new codestream of templates for subscription versions. The subscription versions will have unlimited technical support, new features, and guaranteed compatibility (or a new version) with the shipping version of Quickr within 30 days of EGA. Enterprises requiring support will find one of these two options valuable, and it will allow us to continue to develop, support and add to the templates. The subscription quote wizard is almost ready for prime time. Subscription units are between $1 and $2 per user per template per year, with QSite at a premium.
Finally, we're going to add our free AnyPlace line of products to the site, giving us a streamlined download facility. We will also be posting some utilities and free custom themes there, and are considering moving our QuickPlace 7 QBlog, QWiki, and QDoc downloads there.
To support all of this internal activity, we have brought up a new server and are identifying the appropriate templates for the blog and wiki. Probably BlogSphere and DominoWiki - open source makes sense - but I'm taking a vote of the guys who are going to have to write the most.
Last but not least on the support front, we have launched an enterprise support offering for Quickr customers. Most valuable to companies new to Quickr or without professional Domino administration, we have two levels of support contracts - and options to enhance it to include European business hours. More on this later, and on the SNAPPS website soon.
I'll stick to some easier-to-digest technical and business topics for a while
I'll start with the status of my pre-Lotusphere posting on support options for the SNAPPS Quickr Templates, since I've received several emails on the topic (Subject: "When! When, when!"). In the coming week there will be several changes to the website. For starters, we're adding a group blog and documentation wiki. The blog will let us communicate updates and new features in a more streamlined fashion - so when you see it there, just grab the feed. We'll also be starting to feature some success stories both from IBMers and customers using the templates in their organization. The wiki will be a consolidation of release notes, technical tips, source code instructions, and whatever else we feel merits documentation.
Next we'll be bringing our support options online - incident-based support for the free versions, and an entirely new codestream of templates for subscription versions. The subscription versions will have unlimited technical support, new features, and guaranteed compatibility (or a new version) with the shipping version of Quickr within 30 days of EGA. Enterprises requiring support will find one of these two options valuable, and it will allow us to continue to develop, support and add to the templates. The subscription quote wizard is almost ready for prime time. Subscription units are between $1 and $2 per user per template per year, with QSite at a premium.
Finally, we're going to add our free AnyPlace line of products to the site, giving us a streamlined download facility. We will also be posting some utilities and free custom themes there, and are considering moving our QuickPlace 7 QBlog, QWiki, and QDoc downloads there.
To support all of this internal activity, we have brought up a new server and are identifying the appropriate templates for the blog and wiki. Probably BlogSphere and DominoWiki - open source makes sense - but I'm taking a vote of the guys who are going to have to write the most.
Last but not least on the support front, we have launched an enterprise support offering for Quickr customers. Most valuable to companies new to Quickr or without professional Domino administration, we have two levels of support contracts - and options to enhance it to include European business hours. More on this later, and on the SNAPPS website soon.
Comments
Posted by John Head At 03:05:38 PM On 02/19/2008 | - Website - |
Posted by Eric L At 09:28:03 AM On 02/25/2008 | - Website - |
Posted by saç ekimi At 07:33:40 AM On 05/01/2008 | - Website - |